Services procedure
We understand that your satisfaction is paramount, and we are committed to addressing any concerns you may have about our services or treatments. To ensure a smooth resolution process, please follow our complaint procedure outlined below:
Discuss with Your Stylist/Therapist:
If you are dissatisfied with a service or treatment, we encourage you to speak directly with the qualified stylist or therapist who provided the service. They will listen attentively to your concerns and strive to understand your perspective.
Complaint Procedure:
While refunds for services or treatments are not offered, we take all complaints seriously and will promptly investigate your concerns.
Our complaint procedure involves the following steps:
a. Share Your Concerns: Communicate your concerns with your stylist/therapist, clearly explaining the issues you've experienced.
b. Documentation: Your stylist/therapist will carefully document your concerns and initiate an internal review process to address them.
c. Resolution Process: Our dedicated team will work diligently to resolve the matter as quickly and efficiently as possible.
Our commitment is to ensure that you leave our establishment fully satisfied with your experience. We greatly value your feedback, and we will take all necessary steps to address any issues you may encounter during your visit to our salon and spa.
Thank you for choosing us, and we appreciate the opportunity to serve you.
Complain procedure
At TRENDS, our utmost priority is ensuring that every client departs our establishment completely satisfied with the services they have received. However, we acknowledge that there may be instances where expectations are not met. In such circumstances, we are dedicated to promptly addressing and resolving any concerns. Below is our procedure for bringing issues to our attention:
Immediate Communication: Should you find yourself dissatisfied with the service provided, we encourage you to communicate your concerns directly with the Stylist/Therapist responsible. They will attentively listen to your feedback and take necessary steps to rectify any shortcomings.
2. Written Complaints: If the matter remains unresolved during your visit, kindly submit a written complaint via email to cs@trendssalons.com. In your email, please include comprehensive details such as specifics about your treatment, the date and time of your appointment, and a clear description of your complaint.
3. Complaint Assessment: Upon receipt of your written complaint, our team will meticulously evaluate the matter and endeavor to provide a response within 48 hours. Your feedback is of utmost importance to us, and we will conduct a thorough review of the situation.
4. Documented Resolution: Your complaint will be documented, and appropriate measures will be taken to prevent recurrence. Our objective is to effectively address your concerns and ensure your complete satisfaction.
Your feedback is invaluable in our ongoing efforts to deliver exceptional service. We appreciate your proactive approach in resolving any issues, and we remain committed to upholding the highest standards of service excellence. Thank you for choosing TRENDS Salon, and we eagerly anticipate the opportunity to serve you better.